How can we help you?

Payment by bank transfer (BCA) should be made strictly in 2 hours after checking out.

If you can’t transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Domestic orders: Please allow 3- 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.

International orders: Please allow 5 – 15 working days for international shipping (outside Indonesia).

Please note that we do not provide pick up services for returns and exchanges.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Mason Studio used to send the goods. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.

Sold out products can still be purchased by pre-order. The estimation time of arrival is between 10-14 working days. Please contact our sales team via Whatsapp on +62 821 3223 0009 for more information.